Terms of Use

Last updated: 18 August 2026

These Terms of Use (the “Terms”) govern the use of the kidmatech.com website, the client portal at clients.kidmatech.com, the KidmaTech CRM customer messaging platform (crm.kidmatech.com) and the automation services provided by KidmaTech (licensed sole proprietorship, Hazani Michael 2, apt. 3, Kiryat Motzkin, Israel — “KidmaTech”, “we”, “us”). By using the website or the service you (“you”, the “Client”) accept these Terms. If you do not agree with them, do not use the service.

1. The service

KidmaTech builds and maintains AI assistants, chatbots and business-process automation, and provides access to KidmaTech CRM — a system that brings conversations and comments from the connected channels into a single inbox and lets you reply to them manually or automatically.

The specific scope of work, timeline and price are agreed separately, in a proposal, invoice or service agreement. Where such a document conflicts with these Terms, the separately signed document prevails.

2. Enquiries and formation of contract

Submitting a form on the website, writing to us on WhatsApp or reaching a verbal understanding creates no obligations for either party and is not a public offer. Obligations arise only after the scope of work has been agreed in writing and, where applicable, paid for.

3. Accounts and access

Access to the workspace is provisioned individually to clients with whom we have a service agreement.
You sign in using your Google account. You are responsible for keeping it secure and for the actions of anyone to whom you grant access.
You agree to use the service only for lawful purposes.
We may suspend or terminate access that breaches these Terms or the law, or that threatens the security of the platform. We will notify you of a suspension unless doing so would hinder resolving the breach.

4. Your content and data

You retain the rights to the data and content you connect to the service. You grant us a limited right to process it to the extent needed to deliver the services you have ordered. You are responsible for having a lawful basis to pass that data to us — including the personal data of your own customers — and for having obtained any required consents.

How personal data is processed is described in our Privacy Policy, which forms an integral part of these Terms.

5. Connected platform accounts

The service lets you connect your own accounts on third-party platforms — in particular Google, Meta (Facebook, Instagram, WhatsApp), Zoom and TikTok — so that KidmaTech can show you the conversations and comments from those channels in a single inbox and send replies on your behalf.

You confirm that you own, or are authorised to manage, every account you connect.
Access is granted by you through the relevant platform's own consent screen, and only for the accounts you select.
Your use of each platform remains subject to that platform's own rules, including the TikTok Terms of Service and Community Guidelines, the Meta Platform Terms, and the Google and Zoom terms. You agree not to use the service to send spam, misleading content or anything those rules prohibit.
Automatic replies are generated according to the rules you configure. You remain responsible for the content of messages sent on your behalf; where this matters, we recommend enabling review before sending.
You can disconnect any account at any time in the CRM, or revoke access in the platform's own settings. We then stop processing and erase the access tokens immediately, and the data already stored is deleted within 30 days — as described in our Privacy Policy and on the data deletion page.
Third-party platforms may change or discontinue their interfaces unilaterally. We are not liable for such changes, but will make reasonable efforts to restore the channel or offer an alternative.

6. Acceptable use

You must not disrupt the service, access it without authorisation, probe it for vulnerabilities without our written permission, or use it to send unlawful, harmful, abusive or infringing content.

7. Intellectual property

The content of the website (texts, logo, design), together with KidmaTech's software code and know-how, belongs to KidmaTech. Copying or use without our written permission is not permitted. Unless otherwise agreed in a contract, the result of our work is licensed to you for use rather than assigned as exclusive rights.

8. Availability

We aim to keep the service running without interruption but do not guarantee it. Maintenance, updates and outages caused by third-party providers (hosting, messaging platforms, language model providers) are possible. A specific availability level may be agreed in a contract.

9. Liability

The service is provided “as is”. To the extent permitted by law, KidmaTech is not liable for indirect damages, loss of profit or loss of data arising from use of the service. Our aggregate liability is limited to the amount you actually paid for the services during the three months preceding the event.

These limitations do not apply to wilful misconduct, gross negligence, or liability that cannot be limited by law.

10. Changes to these Terms

We may update these Terms. Material changes are reflected in the “Last updated” date at the top of this page; by continuing to use the service after the changes are published you accept the new version.

11. Governing law

These Terms are governed by the laws of the State of Israel. Disputes that cannot be resolved through negotiation shall be submitted to the competent courts of the Haifa district.

12. Contact

KidmaTech, Hazani Michael 2, apt. 3, Kiryat Motzkin, Israel · support@kidmatech.com · Phone: +972 53-626-0121