Privacy Policy

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Last updated: 18 August 2026

This policy describes how KidmaTech (registered business, Hazani Michael 2, apt. 3, Kiryat Motzkin, Israel) collects and uses personal data of website visitors and of users of our products.

What data we collect

Name, business area and contact details (email or phone) that you submit through the request form or send us on WhatsApp. Technical data required for the website to work.

Why

To contact you regarding your request, provide a free consultation and offer our services. Marketing messages are sent only with your separate consent.

Retention

Requests are kept for 12 months after the last contact, then deleted or anonymised.

Messaging data: WhatsApp, Telegram, Facebook and Instagram

This section covers our product KidmaTech CRM. It applies only if you have connected your own business messaging account to the CRM.

What we receive

• The conversations your customers send to the connected account: message text, attachments (voice messages, images, documents), the sender's display name and channel identifier, and message timestamps.
• Access tokens for the connected account — stored encrypted.
• For Facebook and Instagram — details of the Page or professional account you granted access to: its name and identifier.

Why

To show you conversations from every channel in a single inbox, to send replies on your behalf and to keep the customer card up to date. Voice messages are transcribed to text so that conversations are searchable and can be answered faster. We do not sell this data, do not share it with data brokers and do not use it for advertising or profiling.

Processing and disclosure

Access to Facebook and Instagram is granted by you, through Meta's own consent screen, and only for the Pages and accounts you select. Voice messages are transcribed by speech recognition software running locally on our server. Our use of Meta platform data complies with the Meta Platform Terms and Developer Policies.

Retention and how to delete

• Access tokens — kept until the channel is disconnected. Disconnecting in the CRM, or revoking access in your Facebook or Instagram settings, erases them immediately and automatically.
• Conversations and attachments — kept while the channel is connected and your agreement with us is in force. Once the channel is disconnected or access is revoked, they are deleted within 30 days, or earlier at your request.
• You can revoke access in the CRM (Settings → Channels → “Disconnect”) or in Facebook: Settings → Business Integrations. To have the stored conversations deleted as well, email support@kidmatech.com or use the data deletion page — we complete such requests within 30 days.

Zoom data

This section covers our product KidmaTech CRM and its Zoom integration. It applies only if you have connected your own Zoom account to the CRM.

What we receive

• The identifier of the connected Zoom account, plus the name and email address of its owner — so we can show which account is connected.
• Access credentials for your Zoom account (tokens) — stored encrypted.
• Details of meetings created through the CRM: topic, time, link, duration.
• Cloud recordings of those meetings, their transcripts and short summaries.

Why

To create Zoom meetings from a client card, send the client the link and reminders, and after the meeting store the transcript and a short summary of the conversation in the client card. We do not use this data for advertising and we do not sell it.

Processing and disclosure

Recordings are transcribed by speech recognition software running locally on our server — the audio file is not sent anywhere. The transcript text is sent to a language model provider (Anthropic or Google, depending on the installation settings) to produce the short summary; under their API terms this data is not used to train models. There are no other recipients.

Retention

• Access credentials — until the integration is disconnected. Clicking “Disconnect” in the CRM or removing the app in Zoom erases them immediately and automatically.
• The recording audio file — deleted from our storage after transcription; in your Zoom cloud it is deleted if you granted that permission.
• Transcript and short summary — kept in the client card while the integration is connected and your agreement with us is in force. Once the integration is disconnected, they are deleted within 30 days, or earlier at your request.

How to delete

Disconnect the integration in the CRM (Settings → Integrations → Zoom → “Disconnect”) or remove the app in Zoom (marketplace.zoom.us → Manage → Added Apps → Remove). To have transcripts and summaries deleted as well, email support@kidmatech.com or use the data deletion page — we complete such requests within 30 days.

TikTok data

This section covers our product KidmaTech CRM and its TikTok integration. It applies only if you have connected your own TikTok business account to the CRM.

What we receive

• Details of the connected TikTok account: its identifier, display name and avatar.
• Access credentials for your TikTok account (tokens) — stored encrypted.
• Comments on your videos: the comment text, the author's display name and TikTok identifier, the comment timestamp and the identifier of the video itself.
• Direct messages received by your business account: text, attachments, the sender's display name and identifier, and message timestamps.

Why

To show you TikTok comments and conversations in the single CRM inbox alongside your other channels, and to reply on behalf of your account — manually or automatically, according to the rules you set. We do not sell TikTok data, do not share it with data brokers, do not use it for advertising or profiling, and do not train AI models on it.

Processing and disclosure

Access is granted by you, through TikTok's own consent screen, and only for the account you select. If you enable automatic replies, the text of the comment or message is sent to a language model provider (Anthropic or Google, depending on the installation settings) to draft the reply; under their API terms this data is not used to train models. There are no other recipients. Our use of TikTok platform data complies with the TikTok Developer Terms of Service and the TikTok Developer Guidelines.

Retention and how to delete

• Access credentials — kept until the channel is disconnected. Disconnecting in the CRM, or revoking access in your TikTok settings, erases them immediately and automatically.
• Comments, conversations and attachments — kept while the channel is connected and your agreement with us is in force. Once the channel is disconnected or access is revoked, they are deleted within 30 days, or earlier at your request.
• You can revoke access in the CRM (Settings → Channels → “Disconnect”) or in the TikTok app: Settings and privacy → Security and permissions → Manage app permissions. To have the stored comments and conversations deleted as well, email support@kidmatech.com or use the data deletion page — we complete such requests within 30 days.

Your rights

You may request access to your data, its correction or deletion by writing to support@kidmatech.com.

Contact

Email: support@kidmatech.com · Support: support@kidmatech.com · Phone: +972 53-626-0121